Privacy policy

1. Preamble

DELSEY, a simplified joint-stock company (société par actions simplifiée) with a share capital of 52,099,596 euros, having its registered office located at 12 rue Duhesme, 75018 Paris, registered with the Paris Trade and Companies Register under number 572 017 507. DELSEY processes personal data concerning you as a data controller in connection with the use of its website accessible at the following address: www.delsey.com. DELSEY respects privacy and protects the personal data of users of the website and the services it offers. The purpose of this policy is in particular to inform users of the website about how their personal data is collected, processed, and used, as well as their rights regarding personal data protection, in accordance with the amended French Data Protection Act (Loi "Informatique et Libertés") of January 6, 1978, and EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016.

2. What Categories of Collected Data Do We Process?

In connection with the use of the website, several types of personal data may be collected. The collected data mainly corresponds to the following categories:

• payment card number, in the event that it is provided to DELSEY;

• identity data (title, last name, first name, email address, date of birth);

• data relating to purchased products (date of purchase, type, verification number).

Said data is collected directly from you, at your request. Mandatory data is indicated in collection forms by an asterisk. In its absence, the service related to this collection cannot be provided by DELSEY.

3. For What Purposes Are the Data Collected?

DELSEY processes your data in whole or in part to facilitate your purchases, get to know you better, and thus improve and personalize our services, specifically for the following purposes:

• The proper functioning of our Website;

• Preventing and detecting fraud, malware (malicious software), and managing security incidents;

• Providing sharing buttons on our social networks;

• Carrying out all commercial operations (orders, payment, deliveries, invoices, accounting, satisfaction surveys, etc.);

• Analyzing and personalizing the online customer experience to ensure the highest quality of services;

• Managing online luggage warranty registration;

• Managing after-sales service;

• Newsletter subscription;

If the user chooses to use DELSEY's referral service to inform a friend about a product featured on the site, DELSEY will ask for the friend's name and email address. DELSEY will automatically send the friend a one-time email inviting them to visit the site. DELSEY does not retain this information and uses it for the sole purpose of sending this single email. Friends must contact DELSEY at [email protected] to have their information removed from the database.

4. To Whom Are They Transmitted?

This data is intended for:

• authorized departments and personnel of the Data Controller;

• subcontractors (data processors) of the Data Controller involved in activities such as service provision, sending emails, and operations with partners.

Furthermore, data may be communicated to any authority legally empowered to access it, particularly in the event of a judicial requisition by judicial, police, or administrative authorities.

5. How Long Is the Data Retained?

DELSEY retains your data only for a duration that is necessary and proportionate to the purpose for which it was collected.

6. Social Media Features

The website www.delsey.com includes social media features, such as the Facebook button. The user is informed that these features may collect their IP address and set a cookie to enable the proper functioning of our site. Social media information is either hosted by a third party or hosted directly on DELSEY's site. This information is governed by the privacy policy of the hosting provider.

7. Contests & Competitions

DELSEY may invite users to participate in contests on its website. In the event of participation, certain personally identifiable information is requested. Participation in these contests is entirely voluntary, and the user has the choice whether or not to disclose this information. Requested information generally includes contact details (last name, first name, email, date of birth, country). DELSEY uses this information to notify contest winners and deliver their prizes, monitor site traffic, or personalize the site in order to send newsletters to participants. DELSEY may use a third-party service provider to organize these contests; this company may not use our users' information for any purpose other than the contest. DELSEY does not share personal information provided through a contest with other third parties without prior notification to the user.

8. What Are Your Rights?

In accordance with the provisions of the French Data Protection Act (Loi "Informatique et Libertés") of January 6, 1978, you have the right to access, query, transfer (portability), and rectify data concerning you. You also have the right to object, as well as the right to have your data rectified, completed, updated, or erased. Finally, you have the right to set guidelines regarding the retention, erasure, and communication of your personal data after your death. In the event that certain sections are specifically aimed at minors and provide them with the opportunity to transmit personal data to us (contest registration, for example), DELSEY will require them to obtain prior permission from their parents. To exercise your rights, contact DELSEY's personal data department directly by email at the following address: [email protected]

For reasons of confidentiality and the protection of your personal data, we will need to verify your identity in order to respond to your request. To do so, you will be asked to attach to your request a copy of an official identity document, such as a driver's license or passport. If your personal data is inaccurate, incomplete, or not up to date, please communicate any changes to the Data Privacy department indicated above. All requests will be processed as quickly as possible and in compliance with applicable law. You may, at any time, lodge a complaint with the competent supervisory authority: the CNIL.

9. Security

The security of users' personal information is important to DELSEY. In accordance with legal obligations, DELSEY keeps this information under enhanced security conditions and for limited periods of time proportionate to the purposes for which you communicated it to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Consequently, DELSEY cannot guarantee absolute security. If you have questions regarding security on DELSEY's website, the user can contact DELSEY at [email protected]. For any questions or complaints regarding the Privacy Policy or its practices, the user can contact DELSEY at [email protected]. In the event of subcontracting all or part of a personal data processing operation, DELSEY contractually imposes security and confidentiality guarantees regarding personal data on its subcontractors through technical data protection measures and appropriate human resources.

10. Cookies

General Provisions

During a visit to the site, a cookie is placed on the user's terminal, subject to the choices and options resulting from their browser settings.

What Are Cookies?

"Cookies" are alphanumeric identifiers placed on your computer, mobile phone, or tablet via your Internet browser in order to recognize your browser and offer you personalized services. We use cookies for browsing purposes on our Website, to remember your preferences, to provide you with a better customer experience, and to optimize our Website by delivering content tailored to your needs.

What Are the Different Types of Cookies?

There are different types of cookies:

• session cookies, which disappear as soon as the user leaves the site;

• permanent (persistent) cookies, which remain on the terminal until their lifespan expires or until they are deleted using browser features.

Why Does DELSEY Use Cookies?

There are cookies categorized as:

• "necessary", because they are essential for proper navigation;

• "functional", allowing us to offer an optimal browsing experience to the user;

• "performance", allowing us to understand user behavior in order to improve site navigation;

• "interaction", allowing the user to express themselves regarding DELSEY products, particularly on social networks;

• "targeting", allowing user preferences regarding products and purchases to be recorded.

In this instance, the main purposes of cookies are to:

• remember information entered or requested via forms filled out by the user on our site;

• count users and identify how they use the site;

• count and differentiate visits;

• allow access to restricted areas (user's personal space, etc.) using identifiers or data previously submitted by the user;

• identify from which site or search engine, and through which search query, the user arrived at the site;

• perform traffic and usage statistics and analyses for the purpose of improving the site;

• adapt the display according to user preferences;

• manage security;

• ensure the relevance of online advertising and ad targeting by adapting advertisements to the user's browsing history.

Which Cookies Are Used?

The cookies used on the site are:

• DELSEY cookies;

• third-party cookies strictly selected by DELSEY to achieve specific objectives;

• social network cookies.

Cookies placed by the tools on the www.delsey.com website are detailed below: Cookie Preferences For more information on cookies, you can visit the page: https://cookiepedia.co.uk/website/www.delsey.com

Consent Upon First Visit to the Site

During your first visit to www.delsey.com, the user is asked whether they accept or refuse cookies, requiring user consent before cookies are installed on the user's device. If the user refuses cookies, an opt-out cookie will be placed on their device so that DELSEY records the preference that no cookies should be installed. However, please note that if the opt-out cookie is deleted, DELSEY's cookies will be installed again on the user's device. If the user consents, the cookies used by DELSEY will be installed on their device. The user may change their choice at any time:

• either by deleting the opt-out cookie;

• or through the various means described in the "Managing Cookies" section.

Managing Cookies

Users have several options for managing cookies. They can choose at any time to express and modify their cookie preferences through the means described below. Indeed, although most browsers are set by default to accept cookie installation, users can, if they wish, choose to accept all cookies, systematically reject them, or select which ones they accept depending on the issuer. Users can also configure their browser to accept or refuse cookies on a case-by-case basis prior to installation. They can also regularly delete cookies from their device via their browser. Users should remember to configure all browsers across their various devices (tablets, smartphones, computers, etc.). For managing cookies and preferences, the configuration of each browser is different. It is described in the browser's help menu, which will inform the user on how to modify their cookie preferences. For example:

• for Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allowcookies ;

• for Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

• for Firefox™: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

• for Opera™: http://help.opera.com/Windows/10.20/en/cookies.html. Disabling cookies could prevent the use of or access to certain features of the site.

11. Updates to This Privacy Policy

This privacy policy is subject to change or modification at any time by DELSEY. You are invited to consult it regularly. Last modified: 10/10/2022

SMS:

We use a text messaging platform, which is subject to the following terms and conditions. By opting into our text marketing and notifications, you agree to these terms and conditions. By entering your phone number at checkout and initializing a purchase, or subscribing via our subscription form or a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. You acknowledge that consent is not a condition of any purchase. Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc", a European Union company with an office in Sofia, Bulgaria, EU. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be transmitted to a text message carrier to fulfill their delivery. If you wish to unsubscribe from receiving SMS messages and notifications, reply with STOP to any mobile message sent by us or use the unsubscribe link provided in any of our messages. You understand and agree that alternative opt-out methods, such as using alternative words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply. For any questions, please text "HELP" to the number from which you received the messages. You can also contact us for more information. If you wish to opt out, please follow the procedures above.