Terms of Sales France

General Terms and Conditions of Sale

1 – Legal Notice

The website www.delsey.com (hereinafter the "Site"), including its online store, is owned by DELSEY, a simplified joint-stock company (société par actions simplifiée) with share capital of €52,099,596, whose registered office is located at 12 rue Duhesme, 75018 Paris, France, registered with the Paris Trade and Companies Register under number 572 017 507, with intra-community VAT number FR 22 572 017 507.

DELSEY's contact details are as follows:

• address of principal place of business: 12 rue Duhesme, 75018 Paris, France;

• contact form: link;

DELSEY is a company specialising in the manufacture and distribution of luggage items on its own behalf and/or on behalf of third parties.

2 – Preamble

The purpose of the Site is, in particular, the sale of DELSEY-branded luggage items (hereinafter the "Product(s)") to customers acting as consumers.

3 – Definitions

The terms defined below have the following meanings between the parties:

• "Accessory/Accessories": any product sold on the Site that cannot be classified as luggage;

• "Customer": any natural person acting for purposes outside the scope of their professional activity who purchases a Product on the Site;

• "Delivery Costs": delivery costs are covered for any order over €99. For any order under €99, the following costs apply: France: €9.90 

• "Return Costs": costs relating to the return of a Product are covered by DELSEY, subject to compliance with the procedure set out in paragraph 14.2 hereof.

4 – Purpose

The purpose of these General Terms and Conditions of Sale (hereinafter the "GTCS") is to define the terms of sale of the Products offered on the Site. They govern all the steps necessary for placing and following up an order.

Any sales transaction relating to these Products implies that the GTCS have been read, understood and accepted.

The GTCS apply to any purchase of a DELSEY Product made within the territory of metropolitan France.

5 – Prerequisites

The Customer declares and acknowledges:

• that they are of legal age and have full legal capacity to enter into commitments under the GTCS;

• that acceptance of the GTCS and of the order for Products takes the form of consent by "click";

• that they are acting as a consumer, meaning that the Products are purchased exclusively for their personal and private use.

6 – Enforceability of the GTCS

The version of the GTCS enforceable against the Customer is the one accepted by the Customer at the time their order is confirmed.

DELSEY reserves the right to adapt or amend these GTCS at any time. However, the new GTCS will only apply to orders placed after their publication online.

7 – Conditions of Access to the Site

DELSEY endeavours to provide high-quality access and to enable users to use the Site and the features made available to them under the best possible conditions. DELSEY reserves the right, without notice or compensation, to close the Site or access to one or more remote services temporarily or permanently, in particular in order to carry out an update, maintenance operations, modifications or changes to operating methods, servers and access hours, this list not being exhaustive.

DELSEY cannot be held liable for damage of any kind that may result from such changes and/or from temporary unavailability, or from the permanent closure of all or part of the Site or associated services.

8 – Right to Refuse Orders

DELSEY reserves the right to cancel an order in the event of existing dispute(s) with the Customer, total or partial non-payment of a previous order by the Customer, or a technical problem resulting in the display of a "derisory" price compared to the reference price of the Product (the reference price of a model being the price indicated in the current collection catalogue).

DELSEY also reserves the right to refuse any abnormal order for the same item, or for items in large quantities, that would not be consistent with a non-commercial purpose.

Please note that certain Products may not be available for sale in certain countries.

9 – Product Information

The greatest care is taken in publishing online information relating in particular to the essential characteristics of the Products offered for sale on the Site, prices, warranties and after-sales services, means of payment, payment and delivery terms, delivery restrictions, the period during which spare parts essential to the use of the goods are available on the market, and the possibility of using a consumer dispute mediation procedure, all such information being available before the order is placed.

Photographs and other graphic illustrations of the Products presented on the Site are provided for illustrative purposes only. The Customer is fully informed that the images, photos and colours of the items offered for sale may, in particular, not correspond exactly to the actual colours, due to the effect of the web browser and screen used.

Product information is provided subject to clerical errors.

10 – Ordering Process

10.1 – Choice of Products

The Customer chooses from among the Products presented on the Site on the day of the order.

Please note that adding a Product to a "wish list" does not constitute a reservation of the Product, and the Customer must check that the Product is still available at the time of placing the order.

Out-of-stock Products appear greyed out on the website and cannot be ordered.

The Customer is responsible for ensuring that any Accessory purchased on the DELSEY Site is compatible with the Product with which they intend to use it.

10.2 – Product Ordering Process

Any order implies full and complete acceptance of the GTCS by means of a checkbox and a "click".

The ordering procedure comprises the following steps:

• Step 1: choice of Products and filling of the basket;

• Step 2: access to basket details. At this step, the Customer can check the details of their basket and its total price, excluding any Delivery Costs, modify it and/or remove Products. It is at this step that the Customer will be able, where applicable, to enter a promotional code and/or a gift card code;

• Step 3: order summary; choice of delivery address;

• Step 4: choice of shipping method (any Delivery Costs are then indicated);

• Step 5: choice of payment method; choice of billing address;

• Step 6: confirmation and payment of the order, including acceptance of the GTCS.

Once confirmed and paid, the order can no longer be modified by the Customer, subject to the provisions of paragraph 14.1 of the GTCS.

DELSEY acknowledges receipt of the Customer's order by sending an email.

No order will be processed until payment has been accepted. Any refusal of payment will result in cancellation of the order.

DELSEY undertakes to fulfil orders received within the limits of available stock and, in the event of unavailability, to inform the Customer by any means; the order will be cancelled and the amount corresponding to the order will be refunded directly to the Customer's account.

11 – Prices

Prices are only valid for the period during which they are accessible in real time in the online store. They may change according to several criteria, in particular in the event of commercial operations, etc.

The value of the transaction will necessarily be that of the date and time of the Customer's order.

Prices are displayed in euros, inclusive of all taxes.

Prices displayed on the Site do not include Delivery Costs.

Before the Customer confirms the order, the total amount of the order will be indicated (price inclusive of all taxes + any Delivery Costs). Should a Product be subject to the eco-contribution provided for by the French Environmental Code, its amount will then be indicated.

12 – Payment Terms

To pay for their order, the Customer may choose from among the means of payment listed in the ordering interface. The following means of payment are accepted in particular:

• bank cards, Visa and Mastercard;

• American Express;

• PayPal.

If payment is refused by the Customer's bank, the order cannot be finalised and the sale cannot be concluded.

Please note that gift cards (e.g. Glady, Bimpli, etc.) may be used on all Products sold on the delsey.com site, but they cannot be combined with another promotional code or used on already discounted items (sales, Black Friday or any other commercial operation).

13 – Discount Vouchers

Only one discount voucher is permitted per order. If you have applied several discount vouchers to your order, only one code will be applied to your order. The other discount voucher will remain available for a future order.

14 – Delivery

14.1 – Delivery Terms

DELSEY will use its best efforts to deliver the Product on the date or within the timeframe indicated to the Customer and, failing such indication, no later than thirty (30) days from the day on which the Customer placed their order.

Delivery times are specified to the Customer when placing their order, depending on the delivery method and delivery address chosen.

Products are delivered to the address indicated by the Customer in the Site's ordering interface.

Delivery will be made, at the Customer's choice, according to the various methods and rates indicated on the Site.

The carrier will send you a secure delivery code (PIN code) and a QR code by email or SMS so that you can take possession of your parcel. Remember to check your spam folder.

Please remember that you must UNDER NO CIRCUMSTANCES give this code to the delivery driver over the phone. Always wait until you have taken possession of the parcel and checked that it contains your purchases before confirming receipt of the order by giving the code to the delivery driver.

All risk of damage to the Products is transferred to the Customer at the moment they take physical possession of the Products.

14.2 – Late Delivery

In the event of failure to deliver on the date or by the end of the timeframe indicated or, failing that, no later than thirty days after the order was placed:

(i) after having given DELSEY formal notice to make the delivery within a reasonable additional period via the contact form: [link];

(ii) if DELSEY has not performed within that period, the Customer may then cancel their order by registered letter with acknowledgement of receipt or in writing on another durable medium, to the following postal address: DELSEY, Consumer Service, 12 rue Duhesme, 75018 Paris (France).

In this case, the order is deemed cancelled upon receipt by DELSEY of the letter informing it of this cancellation, unless the order has been fulfilled in the meantime.

14.3 – Delivery Disputes

You have 14 days from the delivery date indicated on the carrier's website to submit any claim relating to delivery.

Customer Service will assist you with this process; click here.

15 – Right of Withdrawal

15.1 – Period and Scope

The Customer has the statutory withdrawal period of fourteen (14) days (hereinafter the "Withdrawal Period") to notify their intention to withdraw, by generating a return slip as indicated in paragraph 14.2 of the GTCS, without having to give reasons for their decision.

This Withdrawal Period runs from receipt of the Product.

For orders relating to several Products delivered separately, the period runs from the day after receipt of the last Product, lot or item.

If this period expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the next working day.

The Withdrawal Period is deemed to have been respected when the Product is returned no later than the day of its expiry, as evidenced by the postmark or the carrier's date.

Once the return slip has been generated, under the conditions set out in paragraph 14.2 of the GTCS, the Customer then has fourteen (14) days to return the Products.

The Customer is informed that Products must be returned:

• in new condition in their original packaging;

• accompanied by the return slip;

• undamaged and complete;

• not deteriorated or soiled;

• free from stains, perforations, tears, burns, discolouration or deformation;

• with all accessories included in the Product purchased and returned;

• with all elements representing the brand or the brand's model (logo, external brand label, etc.).

15.2 – Return of Products When Exercising the Right of Withdrawal

To return the Product, the Customer must generate a return slip, which they must print and affix to the packaging used to return the Products, and to this end:

(i) if they have a customer account, they must access their order details and click on "return my order";

(ii) if they placed the order as a guest, they must click on the link contained in their order confirmation email.

The return slip will contain all the necessary data, in particular the Customer's name and address, the return address, etc.

In all cases, and subject to compliance with the deadlines indicated above, Customers may contact DELSEY Customer Service via the following form: [link] or by telephone on the following number: +33 (0)1 70 84 91 91.

To return the Product, the Customer must send back the Products within the Withdrawal Period referred to in article 14.1 (as evidenced by the postmark or the carrier's date).

15.3 – Refunds

When the Customer exercises their right of withdrawal after delivery of their order, they will be refunded for:

• the returned Products;

• the standard Delivery Costs initially offered by DELSEY;

• no later than fourteen (14) days from confirmation by DELSEY's teams of the condition of the returned Products.

Return Costs will remain payable by the Customer if: the procedure described in article 15.2 is not followed and/or if they choose a carrier other than the one offered by DELSEY, or if they cancel an order with a total amount exceeding €1,000 more than 12 hours after confirmation of the order.

In these latter cases, the Return Costs will be deducted from the amount owed to the Customer.

The refund will be made using the same means of payment as that used by the Customer when ordering, unless the Customer expressly agrees to different terms.

15.4 – Defective or Damaged Products

The Customer is required to check the condition of the Products delivered. If the Customer notices a defect or damage, they are invited to contact Customer Service via the following form: [this link].

16 – Warranties

16.1 – Commercial Warranty

DELSEY offers its Customers a commercial warranty for a duration whose terms are specified in the product pages, it being specified that the applicable warranties are those in force at the time of purchase of the Product.

16.2 – Legal Guarantee

Independently of the commercial warranty granted, DELSEY remains bound by the legal guarantees provided for by applicable national law, details of which are available in the Appendix to the GTCS.

17 – Personal Data Processing Rules

DELSEY attaches particular importance to the protection of your personal data. The collection, use and transfer of your personal data are carried out in accordance with the conditions described in our privacy policy.

The specific rules relating to telephone canvassing are set out in the Appendix to the GTCS.

We collect your telephone number when you create an account, place an order or subscribe to our notifications. This information is essential to process your orders, inform you of their status and personalise your shopping experience.

We use your telephone number to contact you regarding your order details and delivery updates, and to respond to any request you may have. We may also use this number to send you promotional offers, product information and news, with your prior consent.

We do not sell, rent or share your telephone information with third parties without your explicit consent, unless necessary to provide our services (for example, with logistics partners for delivery).

By providing your telephone number, you consent to its use in accordance with this privacy policy. You may withdraw this consent at any time by changing the communication preferences in your account or by contacting us directly.

18 – Insurance

DELSEY certifies that it has taken out an insurance policy with a notoriously solvent insurance company covering the consequences of the civil liability it may incur as a result of bodily injury, property damage and consequential loss caused to third parties in connection with or during the course of its activities, in particular the management of the Site, as well as after delivery of its Products.

The territorial scope is metropolitan France.

19 – Liability

DELSEY disclaims all liability for any bugs or interruptions of the Site. DELSEY gives no warranty concerning all or part of the Site, in particular relating to any direct or indirect damage resulting from use of the Site. The Site may contain links to other external sources. As DELSEY cannot control these external sources, DELSEY cannot be held liable for the content, products, services, advertising or elements available on these external sources. DELSEY invites users to consult any terms of use that may be available on said external sources.

DELSEY is automatically liable (de plein droit) to the Customer acting as a consumer for the proper performance of the obligations arising from the GTCS. However, DELSEY cannot be held liable for failure to perform its obligations under the GTCS due to force majeure.

Nor can DELSEY be held liable where the improper performance or non-performance of the order is attributable to the unforeseeable and insurmountable act of a third party or to the act of the Customer.

The provisions of this article shall survive in all cases.

20 – Dispute Resolution

DELSEY informs the Customer of the possibility of using a conventional mediation procedure in the event of a dispute relating to these GTCS. In accordance with the provisions of the French Consumer Code relating to the amicable settlement of disputes, DELSEY is a member of the Consumer Mediation Service of FEVAD (French Federation of E-commerce and Distance Selling), whose contact details are as follows: FEVAD Consumer Mediator – BP 20015 – 75362 PARIS CEDEX 8 – https://www.mediateurfevad.fr.

After the consumer has first contacted DELSEY in writing, any consumer dispute that has not been resolved may be referred to the Mediation Service. To find out how to refer a matter to the Mediator, click here.

21 – Applicable Law

The GTCS are governed by French law.

22 – Jurisdiction

The competent court shall be the one with territorial jurisdiction under applicable law.

23 – Updates to the GTCS

Last updated: 1 April 2026.

 

APPENDIX

1 – Specific Provisions Relating to Guarantees

Appendix to article D. 211-2 of the French Consumer Code:

The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The legal guarantee of conformity entails the obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to first request repair or replacement of the goods.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects in accordance with articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for the goods.

The consumer also benefits from the legal guarantee against hidden defects in accordance with articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in return for relinquishing the digital content or digital service.

2 – Specific Provisions Relating to Telephone Canvassing

Consumers who do not wish to be subject to commercial telephone canvassing are informed by these GTCS of their right to register free of charge on the telephone canvassing opposition list called "Bloctel", available on the website http://www.bloctel.gouv.fr/.