FREE ground shipping currently estimated 4-7 business days
Help & FAQS
Most popular questions:
In which country do you ship?What are the methods, deadlines and delivery rates?
How to track my package?
How to order?
How do I return a product and what are the conditions of return?
DIGITAL FINGERPRINT READER
- Note
- If I close the cover on my fingerprint reader, does this disconnect my lock from my smartphone?
- How do you activate/switch on the fingerprint reader? Should I first press the ON button?
- How do I record my digital fingerprints?
- What is the meaning of the LEDs when recording a digital fingerprint?
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BAGGAGE CAROUSEL MODE
- Note
- When / how do I activate my carousel alert?
- I activated "Aeroplane Mode" prior to my departure, however, my flight was delayed more than expected. Is Carousel mode still working?
- If I forget to activate "Aeroplane Mode" when my suitcase is nearby, can I still make use of Carousel mode?
- From what distance does Carousel mode work?
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LEGAL & SECURITY
- Is my suitcase waterproof? Resistant to external conditions?
- Which quality tests are performed?
- Can I use my PLUGGAGE anywhere in the world?
- What data is recorded during the creation of my account with my email address, and is it protected?
- Is my suitcase compliant with airline standards and for travelling in the hold?
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TECHNICAL SPECIFICATIONS
- Which connection technologies are used?
- From what distance does it work?
- The display on my screen is not very good, the text doesn't fit very well
- Is there anything specific I should know about the storage of my suitcase?
- Does this work internationally? Do I require an Internet subscription everywhere I use it?
HELP AND AFTER-SALES
- Where can I find and purchase a PLUGGAGE?
- I did not find a solution to my problems in the FAQs, nor the tutorials or the tips offered in my application or the videos. Who can help me?
- I have suggestions for improvement, who should I contact?
- Where are the after-sales centres?
- What is the warranty policy?
