Help & FAQS
Most popular questions:
In which country do you ship?What are the methods, deadlines and delivery rates?
How to track my package?
How to order?
How do I return a product and what are the conditions of return?
FIRST USE
- Why fill in my details / what are my account and email address used for?
- What are the steps for starting up my PLUGGAGE?
- I am trying to connect my smartphone to my PLUGGAGE. My application is telling me that the Bluetooth password is not correct.
- I have installed the DELSEY application, but I cannot find how/where to make my tracker work.
- How do I add an additional PLUGGAGE?
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DELSEY PARIS MOBILE APPLICATION
- How much PLUGGAGE can I use at the same time with my app?
- How do you change the language of the application?
- I have lost or changed my phone. Do I have to reinstall everything? How can I recover my data?
- What is the purpose of teh synchronisation function offered in the "My account" section?
- How do you delete a PLUGGAGE?
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INTEGRATED SCALE
- How do I change the unit of measurement?
- The scale screen appears to be switched off - is the scale switched off?
- Each time i pull on the side handle, my scale sends a notification with the weight to my smartphone. Is this normal?
- I am pressing the ON button, but it doesn't switch on.
- What is the scale's operating range (weight and temperature)?
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GEOLOCALISATION OR DELSEY POWERED BY LUGLOC TRACKER
- How do you contact LUGLOC (e.g. in case of a problem)?
- Using the LUGLOC tracker for the first time:
- My application talks about a tracker, but I don't have one in my luggage?
- Where can I find the answers to my questions regarding the DELSEY powered by LUGLOC tracker?
- Is it DELSEY that provides the geolocalisation service and processes the data?
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BAGGAGE CAROUSEL MODE
- Note
- From what distance does Carousel mode work?
- I activated "Aeroplane Mode" prior to my departure, however, my flight was delayed more than expected. Is Carousel mode still working?
- When / how do I activate my carousel alert?
- If I forget to activate "Aeroplane Mode" when my suitcase is nearby, can I still make use of Carousel mode?
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LEGAL & SECURITY
- What data is recorded during the creation of my account with my email address, and is it protected?
- Is the connection with my smartphone secure?
- Is there lithium in the PLUGGAGE?
- Is my suitcase waterproof? Resistant to external conditions?
- Is my suitcase compliant with airline standards and for travelling in the hold?
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TECHNICAL SPECIFICATIONS
- Which connection technologies are used?
- The display on my screen is not very good, the text doesn't fit very well
- Does this work internationally? Do I require an Internet subscription everywhere I use it?
- From what distance does it work?
- Is there anything specific I should know about the storage of my suitcase?
HELP AND AFTER-SALES
- What is the warranty policy?
- Where can I find and purchase a PLUGGAGE?
- Where are the after-sales centres?
- I have suggestions for improvement, who should I contact?
- I did not find a solution to my problems in the FAQs, nor the tutorials or the tips offered in my application or the videos. Who can help me?
