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Welcome PLUGGAGE HELP

Help & FAQS

Most popular questions:

In which country do you ship?
What are the methods, deadlines and delivery rates?
How to track my package?
How to order?
How do I return a product and what are the conditions of return?
VIDEO TUTORIALS thumbnail
VIDEO TUTORIALS logo

VIDEO TUTORIALS

  • Set up
  • International tracking
  • Innovative opening
  • Integrated digital scale
  • USB port
  • See all
PRIOR CHECKS, BATTERIES thumbnail
PRIOR CHECKS, BATTERIES logo

PRIOR CHECKS, BATTERIES

  • Note
  • Am I allowed to leave my external battery in my case while it is in the hold?
  • Where can I find the batteries for my PLUGGAGE?
  • How many and which type of batteries should I use?
  • Can I use rechargeable batteries?
  • See all
FIRST USE thumbnail
FIRST USE logo

FIRST USE

  • What are the steps for starting up my PLUGGAGE?
  • Where can I download the DELSEY PARIS application?
  • Is the DELSEY PARIS app free?
  • How do I pair / connect my suitcase and my smartphone?
  • Do I have to create an account with an email address in order to use my PLUGGAGE?
  • See all
DELSEY PARIS MOBILE APPLICATION thumbnail
DELSEY PARIS MOBILE APPLICATION logo

DELSEY PARIS MOBILE APPLICATION

  • How do you change the language of the application?
  • Where can you find the tutorials?
  • I have lost or changed my phone. Do I have to reinstall everything? How can I recover my data?
  • How much PLUGGAGE can I register on my app?
  • How much PLUGGAGE can I use at the same time with my app?
  • See all
DIGITAL FINGERPRINT READER thumbnail
DIGITAL FINGERPRINT READER logo

DIGITAL FINGERPRINT READER

  • Note
  • If I close the cover on my fingerprint reader, does this disconnect my lock from my smartphone?
  • How do you activate/switch on the fingerprint reader? Should I first press the ON button?
  • How do I record my digital fingerprints?
  • What is the meaning of the LEDs when recording a digital fingerprint?
  • See all
CONNECTED LOCK thumbnail
CONNECTED LOCK logo

CONNECTED LOCK

  • Note
  • How do I switch off my lock?
  • Why must I switch on my lock?
  • For how long does my lock switch on?
  • I am pressing the ON button, but the LED doesn't light up or switch on.
  • See all
3-DIGIT LOCK thumbnail
3-DIGIT LOCK logo

3-DIGIT LOCK

  • Note
  • How do I change my 3-digit code?
  • How do you unlock the suitcase with the 3-digit code?
  • Where is the 3-digit lock?
INTEGRATED SCALE thumbnail
INTEGRATED SCALE logo

INTEGRATED SCALE

  • Note
  • How accurate is the scale? Why is there a deviation from the airline check-in weight?
  • What is the scale's operating range (weight and temperature)?
  • How long will my scale remain switched on?
  • I am pressing the ON button, but it doesn't switch on.
  • See all
GEOLOCALISATION OR DELSEY POWERED BY LUGLOC TRACKER thumbnail
GEOLOCALISATION OR DELSEY POWERED BY LUGLOC TRACKER logo

GEOLOCALISATION OR DELSEY POWERED BY LUGLOC TRACKER

  • Note
  • Using the LUGLOC tracker for the first time:
  • Is it DELSEY that provides the geolocalisation service and processes the data?
  • How do you contact LUGLOC (e.g. in case of a problem)?
  • In which countries does the tracker work?
  • See all
DISTANCE ALERT MODE thumbnail
DISTANCE ALERT MODE logo

DISTANCE ALERT MODE

  • Note
  • Must I be connected to my suitcase to launch alert mode?
  • If I switch my DELSEY Paris application off and then on again, will my alert still work?
  • My alert is not triggered at the chosen distance!
  • Which distance and option should I choose?
BAGGAGE CAROUSEL MODE thumbnail
BAGGAGE CAROUSEL MODE logo

BAGGAGE CAROUSEL MODE

  • Note
  • When / how do I activate my carousel alert?
  • I activated "Aeroplane Mode" prior to my departure, however, my flight was delayed more than expected. Is Carousel mode still working? 
  • If I forget to activate "Aeroplane Mode" when my suitcase is nearby, can I still make use of Carousel mode?
  • From what distance does Carousel mode work?
  • See all
SLEEP AND AEROPLANE MODES thumbnail
SLEEP AND AEROPLANE MODES logo

SLEEP AND AEROPLANE MODES

  • What is the purpose of sleep or aeroplane mode?
  • What happens if I forget to activate "Aeroplane mode" from the application prior to putting the case in the hold?
  • Does this work for several suitcases at once?
  • How do you activate the suitcase's "Aeroplane Mode"?
RECHARGING THE BATTERY thumbnail
RECHARGING THE BATTERY logo

RECHARGING THE BATTERY

  • RECHARGING THE BATTERY
ON/OFF thumbnail
ON/OFF logo

ON/OFF

  • Where is the lock's ON button?
  • Why / must I switch on my lock?
  • I am pressing the lock's ON button, but the LED doesn't light up or switch on.
  • I am pressing the scale's ON button, but it doesn't switch on.
  • How do I connect my scale and my lock to my smartphone
  • See all
LEGAL & SECURITY thumbnail
LEGAL & SECURITY logo

LEGAL & SECURITY

  • Is my suitcase waterproof? Resistant to external conditions?
  • Which quality tests are performed?
  • Can I use my PLUGGAGE anywhere in the world?
  • What data is recorded during the creation of my account with my email address, and is it protected?
  • Is my suitcase compliant with airline standards and for travelling in the hold?
  • See all
TECHNICAL SPECIFICATIONS thumbnail
TECHNICAL SPECIFICATIONS logo

TECHNICAL SPECIFICATIONS

  • Which connection technologies are used?
  • From what distance does it work?
  • The display on my screen is not very good, the text doesn't fit very well
  • Is there anything specific I should know about the storage of my suitcase?
  • Does this work internationally? Do I require an Internet subscription everywhere I use it?
HELP AND AFTER-SALES thumbnail
HELP AND AFTER-SALES logo

HELP AND AFTER-SALES

  • Where can I find and purchase a PLUGGAGE?
  • I did not find a solution to my problems in the FAQs, nor the tutorials or the tips offered in my application or the videos. Who can help me?
  • I have suggestions for improvement, who should I contact?
  • Where are the after-sales centres?
  • What is the warranty policy?
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DELSEY, more than just a suitcase

Since 1946, DELSEY has been accompanying travellers from all around the world on both their personal and professional travel. The reason for this longevity is quite simply that our irreverent French luggage brand has been combining expertise, design, innovation, elegance and audacity for 7 decades. Discover our world: suitcases, travel bags, backpacks, toiletries bags, satchels and school bags... Welcome to the official DELSEY site, we are delighted to be by your side on every step of every adventure! Your journey begins here.

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