Frequently Asked Questions

We are here to help! Check out our FAQ below, or reach out to us with your questions.

Ordering

You will automatically receive an email confirming all details about your order within one hour of when your order was placed.

If you don't receive confirmation of your order within 24 hours, send us an email via the form at www.us.delsey.com/pages/contact and a Consumer Care Specialist will be happy to check the status of your order. Our Consumer Care Representatives answer inquiries from 9 am - 5 pm Eastern M-F. To check your order status, please provide us with your order number and email address.

Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send us an email via the form at www.us.delsey.com/pages/contact. Representatives are available to answer your inquiries from 9 am - 5 pm Eastern M-F.

We do not support multiple addresses per order. We recommend placing one order per shipping address.

Once your order ships you will receive a confirmation email with your tracking number. You can check the status of your order at any time by going to the Order Status page and entering your order number and email address.

If not completely satisfied with your purchase, you may return unused products within 30 days of the original shipped date for a refund. The Customer is responsible for return shipping and insurance on returns, except when defective or miss-shipped products are sent. We DO NOT offer exchanges. Click here for our full return and exchange policy.

Our team moves quickly to get your order shipped out as soon as possible, which means that we are not able to cancel or make any changes to an order once it’s been placed.

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

All online offers and prices are valid for online purchases only and may be different from those at other online or physical retail locations.

Payment Methods

You may choose to pay with Credit Card (Visa, MasterCard, American Express, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, or Venmo.

You can use PayPal to pay for your orders quickly and securely at Delsey.com. While you’re checking out, select PayPal as your payment method.

You’ll need to sign up for a PayPal account if you don’t already have one. You can do this while you’re checking out after you select it as your payment method. You can also visit PayPal to create an account at any time.

Once you choose to use PayPal, you’ll be taken to their site to verify your financial details, then returned to our site to complete your transaction.

For more detailed information about PayPal, or if you have questions not covered here, visit their help center.

Gifts & Gift Cards

Absolutely! We enable you to have a shipping address that is different from your billing address.

Unfortunately, at this time we do not offer gift cards or certificates for purchase on US.Delsey.com.

Shipping & Delivery

We have standard ground shipping available. Expedited or rush shipping is not available at this time. Please check our Shipping Policy to learn more.

Do you ship to a P.O. Box?
At this time, unfortunately, we do not ship to PO Boxes.

Can I ship to a military address?
At this time, unfortunately, we do not ship to APO/FPO addresses.

Can I ship to foreign countries?
If you live outside the contiguous US, please visit https://www.int.delsey.com to find out where you can buy DELSEY products in your country.

Can I ship to Canadian addresses?
At this time, unfortunately, we do not ship to Canadian addresses.

Product Information

General

Most of the hardside luggage is made of durable polycarbonate shell, a lightweight and impact resistant thermoplastic. This shell will safely protect your belongings while your luggage is on the go.

The softside luggage is made of a couple different materials including Polyester, Nylon, or Recycled Polyester. Each made in a twill pattern to deter from abrasion.

Please view the specifications under each style to view the material content.

Some collections may be more resistant than others depending on material. For instance, hardside luggage will be more weather resistant than most softside collections. DELSEY offers collections that are made with water resistant fabric with a protectant coating. Please view the specifications under each style to view the material content.

DELSEY is working towards creating more sustainable luggage. We currently offer multiple collections made from recycled plastic and recycled polyester. Please view the specifications under each style to view the material content.

For product questions, please send us an email via the form at www.us.delsey.com/pages/contact. Our expert representatives are available to answer your inquiries from 9 am - 5 pm Eastern M-F. 

If you need help locating a product at a retailer or on our website, please send us an email via the form at www.us.delsey.com/pages/contact and a consumer care specialist will be happy to assist you. Our consumer care specialists answer inquiries from 9 am - 5 pm Eastern M-F.

DELSEY does not review any unsolicited ideas, inventions, suggestions, or materials. We do this to avoid misunderstandings if we (or someone we are working with) develop something that seems similar to what you would like to submit.

Product Warranty

We do not require registration to take advantage of our product warranties. If you have any issues or concerns with your product, please review the details of our warranty here: Warranty Information.

DELSEY products are manufactured using high-specification materials and are subject to stringent quality controls. Depending on the product, DELSEY offers a Worldwide Limited 2, 5, or 10-Year Warranty, or a Lifetime Warranty (Warranty Period) against defects in material and workmanship, computed from the date of purchase. To find the length of the Warranty Period, please see the product labeling, the hangtag, and the documentation provided with the product. For more information, see our Warranty Information page.

Although not required, you can register your luggage at www.warranty.delsey.com.

Every DELSEY product has a 10-year, 5-year, 3-year, or lifetime warranty from the date of purchase. To find the length of time the warranty is valid, please see the warranty certificate inside your luggage. For more information, see our Warranty Information page.

Our warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear, and tear, or transport damage (by airlines for example). Visit our Warranty Information page for additional info.

It is preferred that you submit your receipt when you seek warranty service, but it is not typically required. We recommend you register your product and upload your purchase receipt for future reference by visiting our Warranty Registration page. If no receipt is available, we would utilize the manufacture date that is printed inside of the bag.

View authorized repair shops near you from our Retailers & Repair Shops page. Please select the Repair checkbox to filter the correct locations.

Please send us an email via the form at www.us.delsey.com/pages/contact with a picture of the luggage, damaged part, and shipping address. A Consumer Care Specialist will be happy to help and will answer inquiries between 9 am - 5 pm Eastern M-F.

Product Care & Cleaning

Hardside Care
We recommend warm water and a gentle soap or detergent applied with a soft cloth or sponge. Afterward, rinse thoroughly before allowing it to dry. 

Softside Care
We recommend spot cleaning with mild soap (i.e. dish soap) and water with a soft brush. If this is not successful, try a product used for spot removal on clothing such as Spray 'n Wash, or use a foam-type cleaner used to clean car mats or automobile carpets (sold at car parts stores). 

If the luggage has an offensive odor, use a 1 part white vinegar and 5 parts water mixture. This may take the odor out but will need to be aired out for a few days. Also, we recommend placing charcoal in the bag for a day or more (depending on the strength of the odor) and closing the bag. Allowing the charcoal to absorb the smell.

Product Repairs

Please send us an email via the form at www.us.delsey.com/pages/contact with a picture of the luggage, damaged part and shipping address. A Consumer Care Specialist will be happy to help and will answer inquiries between 9 am - 5 pm Eastern M-F.

View authorized repair shops near you from our Retailers & Repair Shops page. Please select the Repair checkbox to filter the correct locations.

Product Locking Instructions

By default, all locks are preset to 0-0-0. For instructions on how to open and reset your lock, see our Locks Instructions page.

Your combination lock is preset to Locks and Codes open at 0-0-0. For further instructions on how to set your lock please visit our Lock Instruction page.

Product Safety

We understand your concern regarding the warning on your product. Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. More information is available here:

https://www.p65warnings.ca.gov/.

Where to Buy

For contiguous US residents, you can find DELSEY products in many major retailers and online stores in addition to www.us.delsey.com.

If you live outside the contiguous US, please visit https://www.int.delsey.com to find out where you can buy DELSEY products in your country.

To find a department store or retail location near you, visit our store locator page. If looking for a specific product, we recommend calling the store ahead of time to confirm availability.

Wholesale

DELSEY reserves the right to prohibit sales of our products to dealers or resellers with the intent of commercial resale to 3rd parties, absent explicit consent.

Online Security

We take commercially reasonable steps to secure your information. For example, the checkout process for delsey.com uses SSL (Secure Socket Layer) technology to encrypt and secure transmission of your personal information. We admit that no computer system is 100% secure, and there are inherent risks associated with any online transaction. When you use an e-commerce website and submit payment information, you do so at your own risk. Please review our Privacy Policy for more information.

Please review our Privacy Policy for more information.

A cookie is a small text file that is automatically saved by your browser on your computer. Your browser cannot save cookies unless you allow it to do so.

Our site uses cookies to identify you as a unique visitor and to personalize your shopping experience. For example, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your cart will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie.

Company Information

Contact Us

For questions and help on our products please contact us at:

Delsey Luggage, Inc.
6090 Dorsey Road
Suite C
Hanover, MD 21076

customerservice@delseyluggage.net

{"Weight":"1.15 lbs","Exterior Dimensions":"13.25 x 17.5 x 9.75 Inches","Volume":"37 L","Material":"Recycled Polyester"}
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["1008:TSA-Accepted Lock","1004:Smart Band","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
-40%
CHATELET AIR 2.0 - Tote Bag
Blue Brown Pink Angora
CHATELET AIR 2.0
Tote Bag
$47.99
{"Weight":"0.66 lbs","Exterior Dimensions":"7.25 x 10.25 x 5 Inches","Volume":"6 L","Material":"Recycled Polyester"}
[{"title":"GREAT ORGANIZATION","content":"Upgrade your toiletry transportation with style and space. Use the large opening to fit everything you need inside. The interior features a zippered pocket, two elastic pockets, and an open wet pocket for great organization. On the outside, use the zippered compartment on the rear of the bag to keep track of smaller items. ","image":"https://cdn.quable.com/delsey/7e4a4e9c-b4b7-4a63-938a-front/original/delsey-chatelet-air-2.0-40167615015-05.jpg"},{"title":"STAY FRESH","content":"The lining is coated with SILVADUR‚Ñ¢ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control.\n\nSILVADUR‚Ñ¢ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.\n","image":"https://cdn.quable.com/delsey/2c349f79-68e8-4eaf-bc76-front/original/delsey-chatelet-air-2.0-40167615015-06.jpg"},{"title":"THE PERFECT MATCHING SET","content":"The durable, eco-friendly chevron pattern fabric made with recycled water bottles and vegan leather trim and carry handle mirrors our unmistakable iconic CHATELET AIR 2.0 suitcase line. Use this bag to keep your products secure inside your premium luggage.","image":"https://cdn.quable.com/delsey/95eb0dbc-103f-4183-bee4-front/original/delsey-chatelet-air-2.0-40167615015-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
-40%
Blue Brown Pink Angora
CHATELET AIR 2.0
Toiletry Bag
$35.99
{"Weight":"7.74 lbs","Exterior Dimensions":"22.75 x 15 x 10 Inches (Includes handles & wheels)","Interior Dimensions":"20.25 x 13.75 x 9.75 Inches","Volume":"44 L","Material":"100% Polycarbonate"}
[{"title":"AN ULTRA-SECURE PIECE OF LUGGAGE","content":"No more luggage damaged by customs! This suitcase comes integrated with a TSA-accepted lock that allows you to secure your luggage using a 3-digit code and allows TSA to open your luggage using a unique key without damage. This style also features our DELSEY patented SECURITECH® Zip is three times more resistant than a standard zipper. Together they offer optimal protection and security for your belongings.","image":"https://cdn.quable.com/delsey/fbbbffdc-3745-43e5-931f-front/original/delsey-chatelet-air-2.0-40167680515-05.jpg"},{"title":"YOUR BEST COMPANION ON THE MOVE","content":"The next generation of DELSEY's iconic CHATELET bag maintains elegance without the weight. New shock-absorbing corner protectors safeguard against wear and tear and add a touch of elegance to the bag. A USB Port provides a trouble-free connection to USB devices for convenient charging while on the move (power bank not included). The premium, ergonomic trolley system combined with DELSEY exclusive Dual Density, double-spinner wheels ensure smooth maneuverability and a quiet ride. Plus, the new smooth soft-grip side and top carrying handles make carrying this case comfortable while you’re on the move. It is sized to fit in the overhead compartment of most domestic airlines. The size and weight restrictions for carry-on luggage vary by airline. Please see our Airline Carry On Guide or contact your airline for more information.","image":"https://cdn.quable.com/delsey/5def17ac-7911-422a-82fb-front/original/delsey-chatelet-air-2.0-40167680515-06.jpg"},{"title":"OPTIMAL ORGANIZATION","content":"Packing your suitcase has never been this easy! The deluxe, soft-to-touch interior features two full packing compartments with tie-down straps and a zippered divider for maximum organization. It also includes laundry and shoe bags. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control. \n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.","image":"https://cdn.quable.com/delsey/bec8f41f-94f2-4ef0-98a3-front/original/delsey-chatelet-air-2.0-40167680515-07.jpg"},{"title":"ELEGANCE AND EXPERTISE","content":"This spinner embodies French elegance and expertise. Its design is evocative of the typical Parisian architecture, and its unique lines are reminiscent the vintage design of the past, with a chic and modern twist. Pair it with one of our Chatelet Air 2.0 soft side collection pieces (shoulder bag, backpack, or duffel) to look your best on the move!","image":"https://cdn.quable.com/delsey/7d1d8f51-b77a-4f3d-8e58-front/original/delsey-chatelet-air-2.0-40167680515-08.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1103:USB Port","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
Brown Angora
CHATELET AIR 2.0
Carry-On Plus Spinner
$329.99
{"Weight":"2.00lbs","Dimensions":"11,75inch : 11 x 15 x 4","Volume":"12 L","Material":"100% RPET 300 DENIER POLYESTER"}
[{"title":"Convenient organization","content":"Our packing cubes organize everything inside your suitcase, from underwear to socks and shirts. Separate clothes by outfit or garment type, organize into appropriately sized cubes. These travel must-haves are designed with a breathable, mesh panel to make it easy to find what you need without fully unpacking. Double zipper pulls make opening and closing simple and fast. Thoughtfully packaged as a set of four, our packing cubes are designed to fit perfectly inside our luggage.","image":"https://cdn.quable.com/delsey/f0156fca-30fa-491a-bb2f-front/original/delsey-accessory-40394115502-05.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1030:Made with Recycled Materials","1064:Limited 2-Year Warranty"]
ACCESSORY 2.0 - Packing Cubes
Navy
ACCESSORY 2.0
Packing Cubes
$49.99
{"Weight":"10.87 lbs","Exterior Dimensions":"28.75 x 16.5 x 14 Inches (Includes handles & wheels)","Interior Dimensions":"26.25 x 15.5 x 13.5 Inches","Volume":"91 L","Material":"100% Polycarbonate"}
[{"title":"AN INNOVATIVE TRUNK FORMAT","content":"Preparing for an extended stay? The CHATELET AIR 2.0 trunk spinner is ideal for you! This innovative, sturdy trunk format features an ergonomic trolley system with soft-grip side and top carrying handles. Shock-absorbing corner protectors safeguard against wear and tear and add a touch of elegance to the bag. DELSEY exclusive Dual Density, double-spinner wheels ensure smooth maneuverability and a quiet ride. The format is ideal for all long trips, especially road trips as it's shaped to fit perfectly in the trunk of a car.","image":"https://cdn.quable.com/delsey/23a1b0a5-5b42-4263-acad-front/original/delsey-chatelet-air-2.0-40167681815-05.jpg"},{"title":"AN ULTRA-SECURE PIECE OF LUGGAGE","content":"No more luggage damaged by customs! This trunk comes integrated with a TSA-accepted lock that allows you to secure your luggage using a 3-digit code and allows TSA to open your luggage using a unique key without damage. This style also features our DELSEY patented SECURITECH® Zip is three times more resistant than a standard zipper. Together they offer optimal protection and security for your belongings.","image":"https://cdn.quable.com/delsey/af44a4d0-84c2-44a8-87ff-front/original/delsey-chatelet-air-2.0-40167681815-06.jpg"},{"title":"OPTIMAL ORGANIZATION","content":"Packing your suitcase has never been so easy! The deluxe, soft- to touch interior features 20/80 opening compartments with compression cross straps, a zippered divider to secure clothing in place, and mesh zippered pockets for additional organization. Plus, a laundry and shoe bag come included. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control. \n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.","image":"https://cdn.quable.com/delsey/8dcf00dd-6891-4830-a28b-front/original/delsey-chatelet-air-2.0-40167681815-07.jpg"},{"title":"ELEGANCE AND EXPERTISE","content":"This trunk embodies French elegance and expertise. Its design is evocative of the typical Parisian architecture, and its unique lines are reminiscent of the vintage design of the past, with a chic and modern twist. Pair it with one of our Chatelet Air 2.0 soft side collection pieces (shoulder bag, backpack, or duffel) to look your best on the move!","image":"https://cdn.quable.com/delsey/d1a6179f-c845-40e4-a2f9-front/original/delsey-chatelet-air-2.0-40167681815-08.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
CHATELET AIR 2.0 - Medium Trunk Spinner
Brown Angora
CHATELET AIR 2.0
Medium Trunk Spinner
$389.99