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    Go to category: Accessories
  • TIPS
  • DELSEY x ROLAND-GARROS
Find a store
Welcome PLUGGAGE HELP

Help & FAQS

Most popular questions:

In which country do you ship?
What are the methods, deadlines and delivery rates?
How to track my package?
How to order?
How do I return a product and what are the conditions of return?
VIDEO TUTORIALS thumbnail
VIDEO TUTORIALS logo

VIDEO TUTORIALS

  • Set up
  • International tracking
  • Innovative opening
  • Integrated digital scale
  • USB port
  • See all
PRIOR CHECKS, BATTERIES thumbnail
PRIOR CHECKS, BATTERIES logo

PRIOR CHECKS, BATTERIES

  • Where do you access the external battery?
  • Can I charge my external battery without removing it?
  • What type of batteries are ideal?
  • Does the external battery supply power to my PLUGGAGE? Will my pluggage still work if I remove it?
  • How many and which type of batteries should I use?
  • See all
FIRST USE thumbnail
FIRST USE logo

FIRST USE

  • Why fill in my details / what are my account and email address used for?
  • What are the steps for starting up my PLUGGAGE?
  • I am trying to connect my smartphone to my PLUGGAGE. My application is telling me that the Bluetooth password is not correct.
  • I have installed the DELSEY application, but I cannot find how/where to make my tracker work.
  • How do I add an additional PLUGGAGE?
  • See all
DELSEY PARIS MOBILE APPLICATION thumbnail
DELSEY PARIS MOBILE APPLICATION logo

DELSEY PARIS MOBILE APPLICATION

  • How much PLUGGAGE can I use at the same time with my app?
  • How do you change the language of the application?
  • I have lost or changed my phone. Do I have to reinstall everything? How can I recover my data?
  • What is the purpose of teh synchronisation function offered in the "My account" section?
  • How do you delete a PLUGGAGE?
  • See all
DIGITAL FINGERPRINT READER thumbnail
DIGITAL FINGERPRINT READER logo

DIGITAL FINGERPRINT READER

  • When I place my finger on the reader to unlock it nothing happens and the LED continues to flash.
  • I pressed on the white inside button to record my fingerprints, but it isn't working.
  • Note
  • How do I record my digital fingerprints?
  • How many fingerprints can I record?
  • See all
CONNECTED LOCK thumbnail
CONNECTED LOCK logo

CONNECTED LOCK

  • Does my suitcase warn me of all types of case opening?
  • Why must I switch on my lock?
  • How do I switch off my lock?
  • I have inserted the 2 locks into the lock, how do I lock my lock?
  • The time indicated for the TSA opening seems strange to me.
  • See all
3-DIGIT LOCK thumbnail
3-DIGIT LOCK logo

3-DIGIT LOCK

  • How do I change my 3-digit code?
  • How do you unlock the suitcase with the 3-digit code?
  • Where is the 3-digit lock?
  • Note
INTEGRATED SCALE thumbnail
INTEGRATED SCALE logo

INTEGRATED SCALE

  • How do I change the unit of measurement?
  • The scale screen appears to be switched off - is the scale switched off?
  • Each time i pull on the side handle, my scale sends a notification with the weight to my smartphone. Is this normal?
  • I am pressing the ON button, but it doesn't switch on.
  • What is the scale's operating range (weight and temperature)?
  • See all
GEOLOCALISATION OR DELSEY POWERED BY LUGLOC TRACKER thumbnail
GEOLOCALISATION OR DELSEY POWERED BY LUGLOC TRACKER logo

GEOLOCALISATION OR DELSEY POWERED BY LUGLOC TRACKER

  • How do you contact LUGLOC (e.g. in case of a problem)?
  • Using the LUGLOC tracker for the first time:
  • My application talks about a tracker, but I don't have one in my luggage?
  • Where can I find the answers to my questions regarding the DELSEY powered by LUGLOC tracker?
  • Is it DELSEY that provides the geolocalisation service and processes the data?
  • See all
DISTANCE ALERT MODE thumbnail
DISTANCE ALERT MODE logo

DISTANCE ALERT MODE

  • If I switch my DELSEY Paris application off and then on again, will my alert still work?
  • Note
  • Which distance and option should I choose?
  • My alert is not triggered at the chosen distance!
  • Must I be connected to my suitcase to launch alert mode?
BAGGAGE CAROUSEL MODE thumbnail
BAGGAGE CAROUSEL MODE logo

BAGGAGE CAROUSEL MODE

  • Note
  • From what distance does Carousel mode work?
  • I activated "Aeroplane Mode" prior to my departure, however, my flight was delayed more than expected. Is Carousel mode still working? 
  • When / how do I activate my carousel alert?
  • If I forget to activate "Aeroplane Mode" when my suitcase is nearby, can I still make use of Carousel mode?
  • See all
SLEEP AND AEROPLANE MODES thumbnail
SLEEP AND AEROPLANE MODES logo

SLEEP AND AEROPLANE MODES

  • Does this work for several suitcases at once?
  • What happens if I forget to activate "Aeroplane mode" from the application prior to putting the case in the hold?
  • What is the purpose of sleep or aeroplane mode?
  • How do you activate the suitcase's "Aeroplane Mode"?
RECHARGING THE BATTERY thumbnail
RECHARGING THE BATTERY logo

RECHARGING THE BATTERY

  • RECHARGING THE BATTERY
ON/OFF thumbnail
ON/OFF logo

ON/OFF

  • Why / must I switch on my lock?
  • How long will my PLUGGAGE remain switched on?
  • I am pressing the lock's ON button, but the LED doesn't light up or switch on.
  • How do I switch off my scale?
  • My application screen says "INFO NOT AVAILABLE", why?
  • See all
LEGAL & SECURITY thumbnail
LEGAL & SECURITY logo

LEGAL & SECURITY

  • What data is recorded during the creation of my account with my email address, and is it protected?
  • Is the connection with my smartphone secure?
  • Is there lithium in the PLUGGAGE?
  • Is my suitcase waterproof? Resistant to external conditions?
  • Is my suitcase compliant with airline standards and for travelling in the hold?
  • See all
TECHNICAL SPECIFICATIONS thumbnail
TECHNICAL SPECIFICATIONS logo

TECHNICAL SPECIFICATIONS

  • Which connection technologies are used?
  • The display on my screen is not very good, the text doesn't fit very well
  • Does this work internationally? Do I require an Internet subscription everywhere I use it?
  • From what distance does it work?
  • Is there anything specific I should know about the storage of my suitcase?
HELP AND AFTER-SALES thumbnail
HELP AND AFTER-SALES logo

HELP AND AFTER-SALES

  • What is the warranty policy?
  • Where can I find and purchase a PLUGGAGE?
  • Where are the after-sales centres?
  • I have suggestions for improvement, who should I contact?
  • I did not find a solution to my problems in the FAQs, nor the tutorials or the tips offered in my application or the videos. Who can help me?
Need help
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DELSEY, more than just a suitcase

Since 1946, DELSEY has been accompanying travellers from all around the world on both their personal and professional travel. The reason for this longevity is quite simply that our irreverent French luggage brand has been combining expertise, design, innovation, elegance and audacity for 7 decades. Discover our world: suitcases, travel bags, backpacks, toiletries bags, satchels and school bags... Welcome to the official DELSEY site, we are delighted to be by your side on every step of every adventure! Your journey begins here.

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