• What are the accepted payment methods?

    The means of payment accepted on the online store delsey.com are: Visa, Mastercard, Amex and Paypal.
  • How can I be sure that my payment data is secure?

    You can shop safely on our secure online shop with the following systems:

    - The encrypted information concerning the order (name, address, credit card and bank details) cannot be read by external persons.
    - SECURE SOCKET LAYER (SSL) certified secure transmission
    - Secure internet transactions supported by Adyen (Secure Payment Internet Service).
    - HTTPS mode on payment pages

    We also suggest that you never give your passwords, credit card number, and other confidential information outside of the site's payment and connection pages.
  • How do I use my promo code?

    You can use your promo code very easily by following the following steps:

    - In your shopping cart, click on «A coupon code? »
    - Enter the code in the field that appears and click on "ok"
    - The coupon code will be automatically applied to your order.

    - Please copy carefully the promo code, including capital letter and special caracters

    The coupon codes cannot be combined with another coupon code: only one coupon code can be applied to your basket.
    Some promotional codes cannot be combined with another offer so be sure to read the mentions accompanying each promo code.
  • My payment is refused, what do I do?

    The reason for refusing your payment is indicated on the payment page. Please consider the reason and try the payment again or contact our customer service by e-mail at customercare.uk@delsey.com or by phone at 0-800-014-8117, open Monday to Friday from 8 am to 6 pm and Saturday from 9 am to 4 pm if the problem persists.

    The grounds for refusal may be, among others:
    - The card number is incorrect
    - The expiration date of your card is incorrect
    - The cryptogram is incorrect
    - A threshold lower than the amount of the order