• How to order?

    To place an order on our site, nothing is easyer!

    - Add the products you want to buy into your shopping cart by clicking on the "Buy Now" button on each product page
    - Validate your shopping cart and delivery method
    - Enter your details and payment information
    - Accept the CGV and click on "Proceed to payment"

    Once the order has been placed, a confirmation e-mail will be sent to you with a summary of the order.
  • How can I update or cancel my order?

    For technical reasons, we cannot modify, cancel or exchange an order placed on the site. If the products ordered do not suit you, we invite you to follow our free return procedure described on this page within 14 days from the day after you received them.
  • How do I know the status of my order?

    Upon validation of your order, you can follow its progress by going into your personal space "My account" on the details of the order in progress.
  • I have not received or lost my bill, how can I get a new one?

    Your invoice will be sent by e-mail. If you have lost it, please do not hesitate to contact our customer service by e-mail at customercare.uk@delsey.com or by phone at 0-800-014-8117, open Monday to Friday from 8 am to 6 pm and Saturday from 9 am to 4 pm., open Monday to Friday from 8 am to 6 pm and Saturday from 9 am to 4 pm.