• What is the warranty policy?

    The electronic components in your Pluggage are guaranteed for 2 years, and your suitcase is guaranteed for 10 years.
  • Where can I find and purchase a PLUGGAGE?

  • Where are the after-sales centres?

    You must first contact your point of sale. Have your receipt or proof of purchase to hand. If you are abroad, contact a DELSEY store first and foremost, or another multi-brand point of sale and DELSEY stockist. On the other hand, if your PLUGGAGE requires a repair or a replacement, it may be that this is not feasible within your travel or transport deadlines.
  • I have suggestions for improvement, who should I contact?

    Send an email to the following address: PLUGGAGEsupport@delsey.com You can also send this email from your application under the "Menu" section, then "Help" and then "Support".
  • I did not find a solution to my problems in the FAQs, nor the tutorials or the tips offered in my application or the videos. Who can help me?

    Send an email to the following address: PLUGGAGEsupport@delsey.com (Open Monday to Friday from 9 am to 6 pm – French time). You can also send this email from your application under the ""Menu"" section, then ""Help"" and then ""Support"". State your telephone number and describe your problem as this will help us process your response more efficiently.

    In case of emergency, the numbers to contact are as follows:

    Helpline Europe: +33 (0)1 34 31 76 30, from 9 am to 6 pm (CET), Monday to Friday

    Email: PLUGGAGEsupport@delsey.com

    Helpline USA: 410-796-5655 or call for free on 800-558-3344, from 8.30 am to 5 pm (UTC-5 / UTC-4 in the summer) Monday to Friday

    Email: customerservice@delseyluggage.net

    Helpline Hong-Kong:    suffix  852 27706833

    Email: contactdelseyhk@gmail.com

    Helpline China: 

    Contact: Suffix 86  400 888 1946, from 9 am to 6 pm, Monday to Friday

    Email: contactdelseycn@delsey.com.cn

    Helpline other countries:

    Email: PLUGGAGEsupport@delsey.com, from 9 am to 6 pm, Monday to Friday

    "For Europe and the USA, send your questions regarding your LUGLOC tracker to:

    Europe: PLUGGAGEtraqueur@calltechoutsourcing.com and + 33 178 900 324 USA contact@lugloc.com"