• Note

    In order to use the DELSEY POWERED BY LUGLOC tracker, you must use a separate application: DELSEY POWERD BY LUGLOC. The PLUGGAGE is sold without a tracker in the following countries: Singapore, Thailand, the Philippines, Malaysia, Japan, Saudi Arabia, Qatar, United Arab Emirates.
  • Using the LUGLOC tracker for the first time:

    1.      Charge your socket from a mains socket (allow around ten hours the first time)

    2.      From the Delsey PLUGGAGE application, go to the ""Localisation"" section.

    3.      Select the last option at the bottom of the screen, ""Delsey powered by LUGLOC""

    4.      Follow the instructions

  • Is it DELSEY that provides the geolocalisation service and processes the data?

    LUGLOC is the responsible company and is legally liable for the production of the trackers and the localisation services. Consult the following link for more information.
  • How do you contact LUGLOC (e.g. in case of a problem)?

    Call up your DeLSEY powered by LUGLOC application, then click on the ""Profile"" icon at the bottom left of your screen. Then click on ""Need help"".

    Or contact them by email or telephone:

    Europe: PLUGGAGEtraqueur@calltechoutsourcing.com and + 33 178 900 324

    USA: contact@lugloc.com

  • In which countries does the tracker work?

    The DELSEY powered by LUGLOC tracker does not work in countries in which the network of 2G antenna have been completely removed, such as Singapore, Japan, Taiwan or South Korea.
  • Where can I find the answers to my questions regarding the DELSEY powered by LUGLOC tracker?

    For more FAQs regarding geolocalisation, call up your DeLSEY powered by LUGLOC application, then click on the "Profile" icon at the bottom left of your screen. Then click on F.A.Q. You can also click on this link.
  • My application talks about a tracker, but I don't have one in my luggage?

    DELSEY PLUGGAGE suitcases may be sold without a tracker in certain countries: Singapore, Thailand, the Philippines, Malaysia, Japan, Saudi Arabia, Qatar, United Arab Emirates. This does not prevent you from using the other functions of the PLUGGAGE, such as the alerts.