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  • 1. Are DELSEY's products guaranteed worldwide?

    DELSEY products are manufactured using high specification materials and subject to stringent quality controls. Depending on the product, DELSEY offers a Worldwide Limited 2, 5 or 10 Year Warranty, or a Lifetime Warranty (Warranty Period) against defects in material and workmanship, computed from the date of purchase. To find the length of the Warranty Period, please see the product labeling, the hangtag, and the documentation provided with the product. For more information about our warranty, click here.

  • 2. Can I purchase DELSEY's products on the official website?

    Yes, only if you live in the United States. Otherwise, you can find the stores near you by clicking here.

  • 3. How to make my friends know about my favorite DELSEY products?

    You can add your favorite products to your wishlist and share it with your friends by email or through social networks.

  • 4. How can I register my product's warranty online?

    Register your luggage warranty and enjoy special benefits. We advise you to register your luggage now in order to have a special status , a complete warranty against defects and a worldwide service. Register my warranty

  • 5. Is online payment secure?

    DELSEY is committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and other personal information is kept safe and secure, and we are compliant to the Payment Card Industry Data Security Standard (PCI DSS) Certification.

  • 6. What are the payment methods?

    We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.

  • 7. Can I purchase a product as a gift?

    Absolutely. We enable you to have a shipping address that is different from your billing address.

  • 8. Can I cancel my order?

    Please view our Terms of Sale page for more information on order cancellations. 

  • 9. Can I return or exchange a product?

    Please visit our Returns & Refunds Policy page

  • 10. How can I get a status update of my return?

    All the information about your return will be in the My account section. You may also contact customer service at any time.

  • 11. What should I do if I received the wrong product or a damaged product?

    Please visit our Returns & Refunds Policy page.

  • 12. How can I track my order?

    Once your order ships you will receive a confirmation email with your tracking number and carrier. You may also track your order in the My Account section.

  • 13. I placed my order - can I edit my shipping address?

    Typically, there would not be enough time. Please reach out to customer service.

  • 14. Is there a store near me?

    To find it, please visit our store locator.

  • 15. Do you ship outside the US?

    We only ship to the United states, excluding APO/FPO addresses, Alaska, Hawaii and Puerto Rico.

  • 16. What are your shipping methods?

    Please view our Shipping Information page for details on shipping.

  • 17. What is DELSEY's story?

    Founded by Mister Delahaye and the André & Walter Seynhaeve brothers in 1946, the DELSEY company rapidly became established as the leading French producer of leather cases for movie and still cameras. A department for luggage in moulded plastic was subsequently set up and in 1970 the brand’s travel products really took off with the launch of DELSEY Airstyle, the first line of rigid luggage. Since then, DELSEY has been offering ever more functional, lightweight, designer products with many new – and often award-winning – features to make life easier for globe-trotters. From the introduction of the trolley system to the featherlight collections and the suitcase of the future, DELSEY is constantly innovating to create your kind of luggage.

  • 18. What are DELSEY's values?

    Congratulations. If you’re on this site, it’s probably because you’re planning to go somewhere, do something, meet somebody. Engage in that most basic and important of all human activities – connecting with another person. At DELSEY, we’re dedicated to making sure that a luggage never gets in the way of your doing that. Zippers that zip – and stay that way until you unzip them. Handles and straps exactly where you need them that work every time. Pockets so artfully designed and thoughtfully well placed you’ll wonder how you ever got along without them. And an unmistakable design that fuses form and function with French flair. Wherever you’re going? Have a good time and bon voyage from DELSEY

  • 19. I forgot my password, how can I reset it?

    To reset your password, please visit the My Account area.

  • 20. Is there a store near me?

    To find out, please visit our store locator page.

  • 21. Which luggage is recommended for my airline?

    Standardised luggage for boarding without a cloud on the horizon! Preparing to travel by air? To avoid any nasty surprises on D-Day, DELSEY reminds you of what matters most with regard to luggage regulations.

  • 22. What is my product warranty?

    Every DELSEY product has a 10-year, 5-year, 3-year, or lifetime warranty from the date of purchase. To find length of time the warranty is valid, please see the warranty certificate inside your luggage. Find out more

  • 23. How can I repair my product?

    To have your luggage repaired, please visit our repair center locator and find a repair center near you. Please bring your luggage and your proof of purchase to the repair center.

  • 24. How can I sign up for DELSEY's newsletter?

    To get the latest news about our collections, events, promotions, etc, sign up for our newsletter by clicking here.

  • 25. How do I clean my DELSEY luggage?

    Please visit our TIPS section.

  • 26. How to choose my luggage?

    Please visit our TIPS section.

  • 27. Any advice to make my luggage secure?

    Please visit our TIPS section.

  • 28. How can I find DELSEY on social networks?

    You can follow DELSEY life through our Facebook page and our Pinterest board.

  • 29. What are airline carry-on guidelines?

    Airline

    Inches   

    Weight

    AeroMexico 

    21.5 x 15.7 x 10

    22lbs.

    Air Canada

    21.5 x 15 x 9

    22lbs.

    Air France   

      21.7 x 13.8 x 9.9    

    22lbs.

    Air New Zealand 

    46.5 Total Linear

    15lbs

    All Nippon Airways 

    22 x 16 x 10  

    22lbs.

    Alaska Airlines

    22 x 14 x 9 or 45 Linear

      Not Listed

    American Airlines

    22 x 14 x 9

      Not Listed

    Delta Airlines

    22 x 14 x 9

      Not Listed

    El AL

    45 linear inches total

    17.6 lbs

    Emirates

    22 x 15 x 8

    15lbs.

    Frontier Airlines

    24 x 16 x 10 

    35lbs.

    Hawaiian Airlines

    22 x 14 x 9

    25lbs.

    Icelandair

    21.6 x 15.7 x 7.8

      Not Listed

    Japan Airlines

    22 x 16 x 10  

    22lbs.

    JetBlue Airways

    22 x 14 x 9

      Not Listed

    KLM

    21.5 x 13.5 x 10

    26lbs.

    Korean Air

    21.6 x 15.7x 7.9

    22 lbs

    Lufthansa

    21.6 x 15.7 x 9

    17lbs.

    Philippine Airlines

    45 Total Linear

    15lbs.

    Quantas

    22 x 14 x 9

    22 lbs

    Scandinavian Airlines

    22 x 16 x 9

    17.6 lbs

    Singapore Airlines

    45 Total Linear

    15lbs.

    Southwest Airlines

    24 x 16 x 10 

      Not Listed

    Spirit Airlines

    22 x 18 x 10

      Not Listed

    Sun Country Airlines

    24 x 16 x 11

    35lbs.

    Thai Airways

    22 x 18 x 10

    15lbs.

    United Airlines

    22 x 14 x 9

      Not Listed

    Virgin Atlantic

    22 x 14 x 9

    26 lbs

  • 30. Review Guidelines

    Your review should focus on the item's use, construction, appearance, organization, and value. These reviews should be about the particular product on the page.

    Prohibited in your review are the following. Profanity, obscenities, untruthful, or spiteful remarks. Single-sentence reviews. We want to know why you liked or disliked the item.Comments about availability, price, the order process, shipping or returns information. Please contact Customer Service regarding these issues

    Any review in violation of the above guidelines will not be posted, removed or may be edited for content.

  • 31. How do I open my Luggage Lock?

    For instructions on how to open your lock, please click here.

  • 32. How can we get in touch with you?

    For questions and help on our products please contact us at:

    Delsey Luggage, Inc.

    6090 Dorsey Road

    Suite C

    Hanover, MD 21076

    customerservice@delseyluggage.net

  • 33. Do you ship to PO Boxes?

    At this time, unfortunately we do not ship to PO Boxes.