Privacy policy

1. Preamble

DELSEY, a simplified joint-stock company (société par actions simplifiée) with a share capital of 52,099,596 euros, having its registered office at 12 rue Duhesme, 75018 Paris, registered with the Paris Trade and Companies Register under number 572 017 507, processes personal data concerning you as a data controller in connection with the use of its website accessible at the following address: www.delsey.com.

DELSEY respects privacy and protects the personal data of users of the website and the services it offers. The purpose of this policy is in particular to inform users of the website about how their personal data is collected, processed and used, as well as their rights regarding personal data protection, in accordance with the amended French Data Protection Act (Loi « Informatique et Libertés ») of January 6, 1978, and EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016.

2. What categories of collected data do we process?

In connection with the use of the website, several types of personal data may be collected. The collected data mainly corresponds to the following categories:

• payment card number, in the event that it is provided to DELSEY;
• identity data (title, last name, first name, email address, date of birth);
• data relating to purchased products (date of purchase, type, verification number).

This data is collected directly from you, at your request. Mandatory data is indicated in collection forms by an asterisk. In its absence, the service related to this collection cannot be provided by DELSEY.

3. For what purposes is the data collected?

DELSEY processes your data in whole or in part to facilitate your purchases, get to know you better, and thus improve and personalize our services, specifically for the following purposes:

• the proper functioning of our website;
• preventing and detecting fraud and malware, and managing security incidents;
• providing sharing buttons for our social networks;
• carrying out all commercial operations (orders, payment, deliveries, invoices, accounting, satisfaction surveys, etc.);
• analyzing and personalizing the online customer experience to ensure the highest quality of services;
• managing online luggage warranty registration;
• managing after-sales service;
• newsletter subscription.

If the user chooses to use DELSEY's referral service to inform a friend about a product featured on the site, DELSEY will ask for the friend's name and email address. DELSEY will automatically send the friend a one-time email inviting them to visit the site. DELSEY does not retain this information and uses it for the sole purpose of sending this single email. Friends must contact DELSEY at [email protected] to have their information removed from the database.

4. To whom is the data transmitted?

This data is intended for:

• authorized departments and personnel of the Data Controller;
• subcontractors (data processors) of the Data Controller involved in activities such as service provision, sending emails and operations with partners.

Furthermore, data may be communicated to any authority legally empowered to access it, particularly in the event of a judicial requisition by judicial, police or administrative authorities.

5. How long is the data retained?

DELSEY retains your data only for a duration that is necessary and proportionate to the purpose for which it was collected.

6. Social media features

The website www.delsey.com includes social media features, such as the Facebook button. The user is informed that these features may collect their IP address and set a cookie to enable the proper functioning of our site. Social media information is either hosted by a third party or hosted directly on DELSEY's site. This information is governed by the privacy policy of the hosting provider.

7. Contests & competitions

DELSEY may invite users to participate in contests on its website. In the event of participation, certain personally identifiable information is requested. Participation in these contests is entirely voluntary, and the user may choose whether or not to disclose this information. Requested information generally includes contact details (last name, first name, email, date of birth, country).

DELSEY uses this information to notify contest winners and deliver their prizes, monitor site traffic, or personalize the site in order to send newsletters to participants. DELSEY may use a third-party service provider to organize these contests; this company may not use our users' information for any purpose other than the contest. DELSEY does not share personal information provided through a contest with other third parties without prior notification to the user.

8. What are your rights?

In accordance with the provisions of the French Data Protection Act (Loi « Informatique et Libertés ») of January 6, 1978, you have the right to access, query, transfer (portability) and rectify data concerning you. You also have the right to object, as well as the right to have your data rectified, completed, updated or erased. Finally, you have the right to set guidelines regarding the retention, erasure and communication of your personal data after your death.

Where certain sections are specifically aimed at minors and allow them to transmit personal data to us (contest registration, for example), DELSEY will require them to obtain prior permission from their parents.

To exercise your rights, contact DELSEY's personal data department directly by email at the following address: [email protected]

For reasons of confidentiality and the protection of your personal data, we will need to verify your identity in order to respond to your request. To do so, you will be asked to attach a copy of an official identity document, such as a driver's license or passport. If your personal data is inaccurate, incomplete or not up to date, please communicate any changes to the personal data department indicated above.

All requests will be processed as quickly as possible and in compliance with applicable law. You may, at any time, lodge a complaint with the competent supervisory authority: the CNIL.

9. Security

The security of users' personal information is important to DELSEY. In accordance with legal obligations, DELSEY keeps this information under enhanced security conditions and for limited periods of time proportionate to the purposes for which you communicated it to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Consequently, DELSEY cannot guarantee absolute security.

If you have questions regarding security on DELSEY's website, you can contact DELSEY at [email protected]. For any questions or complaints regarding this Privacy Policy or its practices, you can contact DELSEY at [email protected].

When subcontracting all or part of a personal data processing operation, DELSEY contractually imposes security and confidentiality guarantees regarding personal data on its subcontractors, through technical data protection measures and appropriate human resources.

10. Cookies

General provisions

During a visit to the site, a cookie is placed on the user's device, subject to the choices and options resulting from their browser settings.

What are cookies?

"Cookies" are alphanumeric identifiers placed on your computer, mobile phone or tablet via your Internet browser in order to recognize your browser and offer you personalized services. We use cookies for browsing purposes on our website, to remember your preferences, to provide you with a better customer experience, and to optimize our website by delivering content tailored to your needs.

What are the different types of cookies?

• session cookies, which disappear as soon as the user leaves the site;
• persistent cookies, which remain on the device until their lifespan expires or until they are deleted using browser features.

Why does DELSEY use cookies?

Cookies are classified into several categories:

• necessary: they are essential for proper navigation;
• functional: they allow us to offer an optimal browsing experience;
• performance: they allow us to understand user behavior in order to improve site navigation;
• interaction: they allow users to express themselves about DELSEY products, particularly on social networks;
• targeting: they allow user preferences regarding products and purchases to be recorded.

The main purposes of cookies are to:

• remember information entered or requested via forms filled out on our site;
• count users and identify how they use the site;
• count and differentiate visits;
• allow access to restricted areas (personal account, etc.) using identifiers or data previously submitted by the user;
• identify from which site or search engine, and through which search query, the user arrived at the site;
• produce traffic and usage statistics and analyses in order to improve the site;
• adapt the display to user preferences;
• manage security;
• ensure the relevance of online advertising by adapting ads to the user's browsing history.

Which cookies are used?

• DELSEY cookies;
• third-party cookies strictly selected by DELSEY to achieve specific objectives;
• social network cookies.

For more information on the cookies placed on www.delsey.com, you can visit: cookiepedia.co.uk/website/www.delsey.com

Consent upon first visit to the site

During your first visit to www.delsey.com, you are asked whether you accept or refuse cookies: your consent is required before cookies are installed on your device. If you refuse cookies, an opt-out cookie will be placed on your device so that DELSEY records your preference. If this opt-out cookie is deleted, DELSEY's cookies will be installed again on your device. If you consent, the cookies used by DELSEY will be installed on your device.

You may change your choice at any time:

• either by deleting the opt-out cookie;
• or through the various means described in the "Managing cookies" section.

Managing cookies

You can express and modify your cookie preferences at any time. Although most browsers are set by default to accept cookies, you can choose to accept all cookies, systematically reject them, select which ones you accept depending on the issuer, or accept or refuse them on a case-by-case basis before installation. You can also regularly delete cookies from your device via your browser. Remember to configure the browsers on all your devices (tablets, smartphones, computers, etc.).

Each browser is configured differently, as described in its help menu:

• Chrome: support.google.com/chrome/answer/95647
• Firefox: support.mozilla.org
• Safari: support.apple.com
• Edge: support.microsoft.com

Disabling cookies could prevent the use of or access to certain features of the site.

11. Updates to this Privacy Policy

This privacy policy may be changed or modified at any time by DELSEY. You are invited to consult it regularly. Last modified: 10/10/2022

SMS

We use a text messaging platform, which is subject to the following terms and conditions. By opting into our text marketing and notifications, you agree to these terms and conditions. By entering your phone number at checkout and initiating a purchase, or subscribing via our subscription form or a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. You acknowledge that consent is not a condition of any purchase.

Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc", a European Union company with an office in Sofia, Bulgaria. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be transmitted to a text message carrier to fulfill their delivery.

If you wish to unsubscribe from SMS messages and notifications, reply STOP to any message sent by us or use the unsubscribe link provided in our messages. Alternative opt-out methods, such as using other words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply. For any questions, text "HELP" to the number from which you received the messages, or contact us for more information.