FAQ: WELCOME TO THE QUESTION AND ANSWER ZONE!

A question, or a problem - here’s a quick answer!

In this zone, you will find a list of the most frequently asked questions - and their answers! For example:

 

For example:

I’VE LOST MY KEYS!

Just phone or write, and your local AFTER SALES SERVICE and they will supply you with the missing key.

I JUST CAN’T REMEMBER MY DIGITAL LOCK COMBINATION!

Don’t panic! Call your local DELSEY® dealer or contact your nearest DELSEY customer service.

HOW DO I SET THE CODE ON MY LOCK?

In every piece of DELSEY luggage fitted with a combination lock, you will find step-by-step instructions explaining how to enter your personalised code.

However, if you need further assistance, just get in touch with your local customer service.

MY LUGGAGE IS NO LONGER UNDER GUARANTEE. CAN I HAVE IT REPAIRED?

Of course, your local After Sales Service can repair your luggage. Get in touch with them and ask for a quote.

WHERE CAN I HAVE MY LUGGAGE REPAIRED?

DELSEY agents and customer services are at your service wherever you are in the world. Established in more than 100 countries on the five continents they all have one aim – to do all they can to help you.

So - just get in touch!

WHERE CAN I FIND LUGGAGE LIKE MY FRIEND’S?

Have you got the reference? get in touch with our local DELSEY dealers who will be delighted to help you. If not, look through our on-line catalogue, where you will certainly find the reference for the item you are looking for.

I BOUGHT MY LUGGAGE IN THE USA DURING A TRIP. WHERE CAN I HAVE IT REPAIRED?

Although DELSEY designs specific lines for the USA, every item of DELSEY luggage has a world-wide guarantee.
If your nearest DELSEY stockist cannot carry out the repair, and if your luggage is still under guarantee, it will be exchanged for an item of luggage in a similar line at an equivalent price.

I LIVE IN THE USA, AND BOUGHT MY DELSEY LUGGAGE WHILE ABROAD. WHERE CAN I HAVE IT REPAIRED?

If your nearest DELSEY stockist cannot carry out the repair, and if your luggage is still under guarantee, it will be exchanged for an item of luggage is a similar line at an equivalent price.

MY LUGGAGE WAS DAMAGED DURING A TRIP... WHAT SHOULD I DO?

Usually, airlines and carriers in general, are responsible for damage to your luggage caused by them. But make sure you report the damage immediately to the company responsible for the transport.

I AM TORN BETWEEN TWO ITEMS OF LUGGAGE... WHAT SHOULD I DO?

DELSEY dealers are trained to help you and advise you, but you can also write to me

HAVE YOU GOT A CATALOGUE?

We publish a new catalogue every year that you will find in our stockists. You can also ask for it directly.

CAN I BUY MY LUGGAGE ON LINE?

In such as fast-moving world as ours, DELSEY has chosen to give priority to the quality of the relationship existing between customers and dealers. However, some of our dealers do offer our luggage for sale on their own Internet site.

If you should be unable to find the answer to the question that concerns you, please do write to us. Our webmaster is at your disposal to help you find the solution to all the problems you may come up against.
And above all, don’t forget that DELSEY dealers are all genuine professionals ready to answer your questions and advise you.