Every DELSEY product has a 2-, 5- or 10-year warranty from the date of purchase. To find length of time the warranty is valid, please see the warranty certificate inside your luggage.
Any defect covered by the terms and conditions of this commercial warranty must be reported to DELSEY as soon as possible after its discovery in order to prevent any aggravation of such defect. In accordance with Art. L.211-16 of the French Consumer Code, the period of any resultant shutdown, to carry out repairs covered by the contractual warranty, of seven days or longer shall be added to the unexpired term of the guarantee from the time when the consumer requests assistance or the time when the product in question is taken out of service pending repair, should this be subsequent to the request for assistance. Replacement of the product covered by the warranty does not result in extending the initial length of the commercial warranty.


The commercial warranty can be enforced only upon presentation of the warranty certificate – given and dated by the seller when purchasing the DELSEY product (date and stamp are deemed authentic) option 1: together with its invoice.


The commercial warranty applies to new products sold online or in stores, except exhibition and destocking model. The commercial warranty covers apparent manufacturing defects likely to adversely affect the normal use of the product, as described below:
- the warranty covers the replacement of exhibits acknowledged to be defective;
- the warranty does not apply to accidents resulting from external damage such as fall, shock, burn, excessive humidity or dry heat, theft, misuse or tempering with the product, normal wear and tear and deliberate damage from user, and does not give rise to any damages.


Commercial warranties apply to any DELSEY products to which such warranty applies that is purchased worldwide except in the USA.


Find a DELSEY agent or repair center: To locate your DELSEY agent, visit the Store Locator section.
If you return your luggage to the manufacturer, it must be sent carriage paid in protective packaging. If your luggage is damaged in transit, please submit your claim immediately to the carrier. If you want to repair your out-of-warranty DELSEY luggage, you can contact an authorized DELSEY repair center for a cost-effective repair.


Outside the statutory warranty, DELSEY or one of its providers will examine the product and if after verification, DELSEY or one of its partners finds that your claim is covered by the commercial warranty, DELSEY will decide to either repair the defective product or replace it with the same or a comparable product. If the product is no longer sold by DELSEY, a suitable replacement product will be proposed.
While DELSEY undertakes to make every effort to offer a fast and satisfactory solution under this commercial warranty, it cannot be held liable for events of force majeure such as determined by case law which may prevent the correct application of the warranty.


Commercial warranties do not affect consumer rights under latent defects or the obligation to deliver a product that conforms to the contract such as stated in the provisions of the French Civil Code and Consumer Code, reproduced below:

Extract from the French Consumer Code
- Art. L. 211-4. 3The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.
He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefor or had it carried out under his responsibility.”
- Art. L. 211-5. “To conform to the contract, the product must:
1. Be suitable for the purpose usually associated with such a product and, if applicable:
- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;
- have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;
2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.” - Art. L. 211-12. “Action resulting from lack of conformity lapses two years after delivery of the product”.

Extract from the French Civil Code:
- Art. 1641. “A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them”.
- Art. 1648 (1). "The action resulting from redhibitory vices must be brought by the buyer.”


To be approved, luggage must successfully pass solidity, security and resistance tests in a variety of unfavorable situations including bad weather and transportation conditions. Wheels, zip fasteners and handling (grips, handles and shoulder straps) are tested to check their solidity. Fully packed luggage can roll or fall again and again while keeping their integrity.