1.     Preamble and enforceability

This website is the exclusive property of Delsey.


Users wishing to use this website are deemed to have read and accepted without reservation this legal notice.


Users must read any new version of this legal notice each time they visit this website.


This legal notice is neither terms of service nor terms of sale.


2.     Legal information

In accordance with Article 6 III 1° of French Act No. 2004-575 of June 21, 2004, for Confidence in the Digital Economy, you are informed that:


-          this website is edited by Delsey, a French corporation (société anonyme à conseil d’administration), with a share capital of €9,099,576, registered with the Companies Register of Bobigny under the number B 572 017 507, with headquarters located at 215 avenue des Nations, 93 290 Tremblay-en-France, postal address: ZI Paris Nord II, 215 Avenue des Nations, BP 62019, Tremblay-en-France, 95970 Roissy CDG Cedex. Telephone: +33 (0)1 49 38 30 00, Siret number 57201750700102;


-          the website’s director of the publication is Mr. Ebbe Jacobsen, in his capacity as Chairman and CEO;


-          the hosting provider in charge of the direct and permanent storage is Demandware, Inc. – located at 5 Wall Street Burlington, MA 01803  – 69 100, Villeurbanne, telephone: [+ 1 (888) 553 9216.


In accordance with Article R. 123-237 and R.123-238 of the French Commercial Code, you are also informed that:


-          Delsey, a French corporation (société anonyme à conseil d’administration), is registered with the Companies Register of Bobigny under the number B 572 017 507.


3.     Limitation of liability


Users acknowledge that they have the skills and equipment required to access and use this website.


Users represent that they have checked that the computer configuration they use is virus-free and in perfect working condition.


While the website editor makes every effort to provide users with information and/or tools that are available and checked, it makes no representations or warranties that they will be uninterrupted, error-free or virus-free.

The website editor shall not liable for:


-          quality of service, as the service is offered "as is";

-          disruption in use of the website;

-          impossibility to use the website;

-          computer security breach, which can damage users’ computer equipment or data;

-          infringement of users' rights in general.


The information provided by the website editor is for information purposes only and users are urged to perform additional and personalized analysis.


The website editor makes no guarantees as to the accuracy, completeness and timeliness of the information contained on its website.


Accordingly, users agree that they use this information under their own responsibility.


4.     Data privacy

Effective Date: 29/08/2013


The corporate pages of the www.delsey.com website are compliant with the French Data Protection Act, to the exclusion of any other law.


Pursuant to the French Data Protection Act No. 78-17 of January 6, 1978, as amended, the processing resulting from the www.delsey.com website has been notified to the French data protection authority (CNIL) (www.cnil.fr) under number NS 48 dated April 21, 2006.


In accordance with Article 32 of the French Data Protection Act of January 6, 1978, as amended, users are informed that Delsey, as a controller, processes personal data mainly for the following purposes:


-          management and follow-up of requests for information made by Internet users and their related answers;

-          management of the online registration of luggage;

-          management of the after sales service;

-          reporting on the access to the website;

-          measurement of quality, satisfaction and traffic;

-          subscription to the newsletter and direct marketing, including for commercial purposes;

-          management and follow-up of job applications.


Collected Information


When users are using the corporate pages of the www.delsey.com website, personal data is collected on forms (such as name and email address).


Fields marked with an asterisk are mandatory; without this data, users may not benefit from all the functionalities offered by the website editor. This information is used to contact users about the services in which they have expressed interest.


If users wish to subscribe to the newsletter, Delsey will use the name and email address to send the newsletter. Users have the option to provide additional information such as address and phone number to Delsey. Out of respect for privacy, Delsey provides a way to unsubscribe.


If users no longer wish to receive newsletter and promotional communications, they may opt-out of receiving them by: following the instructions included in each newsletter or communication or by emailing at webmaster@delsey.com. Delsey also offers an opportunity to opt-out of certain communications on its unsubscribe page.


If users choose to use Delsey’s referral service to tell a friend about a product featured on the site, Delsey will ask for the friend’s name and email address. Delsey will automatically send the friend a one-time email inviting him or her to visit the site. Delsey does not store this information, and uses this for the sole purpose of sending this one-time email. Friends may contact Delsey at contact@delsey.com to request the removal of this information from the database.


Information Disclosure and Options


Delsey may provide the personal information of users to companies that provide services to help Delsey with its business activities such as offering customer service and sending out emails on Delsey’s behalf. These companies are authorized to use the personal information of users only as necessary to provide these services to us.


Delsey will share the personal information of users with third parties only in the ways that are described in this legal notice. Delsey does not sell personal information to third parties.   Some collected data may be communicated to partners for direct marketing purposes. The collected data are intended for the website editor and its partners.


Users are informed that they have a right to access, interrogate and rectify their data allowing them to rectify, complete, update, lock or erase their personal data if inaccurate, incomplete, equivocal, expired or whose collection, usage, disclosure or storage is prohibited.


Delsey will respond to the request to access within 2 months.


Users also have a right to object to the processing of their data on legitimate grounds as well as a right to object to the processing of their data for the purposes of direct marketing.


Users can exercise these rights by sending a letter to DELSEY:


-          either by mail together with a copy of a document proving their identity and signature, at the following postal address:



Z.I PARIS NORD 2, 215 Avenue des Nations BP 62019, Tremblay-en-France, 95970 Roissy CDG cedex, France.


-          or by email at the following e-mail address: production@DELSEY.com


Users are informed that Delsey may also disclose the personal information:


-          as required by law, such as to comply with a subpoena, or similar legal process;


-          when Delsey believes in good faith that disclosure is necessary to protect its rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;


-          if Delsey is involved in a merger, acquisition, or sale of all or a portion of its assets, users will be notified via email and/or a prominent notice on the website of any change in ownership or uses of their personal information, as well as any choices users may have regarding their personal information;


-          to any other third party with the users’ prior consent to do so.

Delsey will retain users’ information for as long as their account is active or as needed to provide them services.


Delsey will retain and use users’ information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements.


From time-to-time Delsey may provide users the opportunity to participate in contests on our site. If users participate, Delsey will request certain personally identifiable information from them. Participation in these contests is completely voluntary and users therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (surname, first name, email address, birthday date, country) and demographic information (gender…).


Delsey uses this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, to send participants newsletters.


Delsey may use a third party service provider to conduct these contests; that company is prohibited from using our users’ personally identifiable information for any other purpose. Delsey will not share the personally identifiable information provided through a contest with other third parties without prior notice to users.


Social Media Features


The website includes social media features, such as the Facebook Like button.


Users are informed that these features may collect their IP address and set a cookie to enable our website to function properly.


Data on social media features is hosted either by a third party or directly on Delsey’s site. Such data is governed by the privacy policy of the hosting company.




The security of the personal information of users is important to Delsey.


Delsey follows generally accepted standards to protect the personal information submitted to it, both during transmission and once Delsey receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, Delsey cannot guarantee its absolute security. For any questions about security on Delsey’s website, users can contact Delsey at webmaster@delsey.com.


It is further specified that DELSEY Luggage has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions.


For questions or complaints regarding the privacy policy or practices, users may contact Delsey at contact@delsey.com. If users are not satisfied with the response they can contact TRUSTe here. The TRUSTe program covers only information that is collected through this website (www.delsey.com), and does not cover information that may be collected through software downloaded from the site.


DELSEY Luggage complies with the U.S. - EU Safe Harbor Framework and the U.S. - Swiss Safe Harbor Framework as set forth by the Department of Commerce regarding the collection, use, and retention of personal data from the European Union and Switzerland. Information regarding the Safe Harbor Framework can be found at: http://export.gov/safeharbor.


5.     Cookies

A cookie is placed on the terminal of users when they visit the website, subject to the choices and options resulting from the settings of their browsing software. Cookies are data used by a server to send status information to the browser of a user, and by the browser to send status information back to the original server.


Status information can for example include a session ID, a language, an expiry date, a reply domain, etc.


Cookies allow status information to be kept, during the validity period of the relevant cookie, when a browser accesses various website pages or when it goes back later on this website.


Only the issuer of a cookie may read or modify the information contained in such cookie.


There are various types of cookies:


-          session cookies, which disappear once the user leaves the site;

-          persistent cookies, which remain in the terminal until the end of their lifespan or until they are deleted via the browser settings.


Some of these cookies have the sole purpose of enabling or facilitating electronic communication.


Others are strictly necessary for the provision of an online communication service.


In this particular case, the purpose of the cookies is:


-          the management of the “user session” that allows tying together the actions of a user when this is necessary to provide the service he or she requested;

-          the contribution to the security of the service requested by the user;

-          the registration of the user’s spoken language or other preferences that are necessary to provide the service or the geographic identification of the user;

-          the operation of media players (audio or video) corresponding to the content requested by the user, where applicable;

-          the measurement of audience and traffic. 


Users have several options to manage cookies. Users may choose at any time how to express and modify their choice regarding cookies as described below.


Most browsers are set by default and accept cookies, but users can choose to systematically accept or reject all cookies or only cookies from certain issuers.


Users may also configure their browser to accept or reject cookies on a case by case basis prior to their installation. They may also regularly delete cookies from their terminal via their browser.


Users must not forget to set all the browsers of their different terminals (tablets, smartphones, computers...).


Each browser has its own way of managing cookies and cookies settings. The configuration of each browser is described in its help menu, which will inform users of how to change their cookie settings. For example:


-          for Internet Explorer™:

-          for Chrome™:

-          for Firefox™:

-          for Opera™:


Disabling cookies may prevent the use of or access to certain features of the website.


Users have a right to access, withdraw and modify the personal data communicated via the cookies as explained above.


Log Files


As is true of most websites, Delsey and its third party tracking-utility partner may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Delsey uses this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about its user base as a whole.


6.     Intellectual property

The general structure, software, texts, images, whether or not animated, photographs, sounds, know-how and any other elements composing the website are the exclusive property of the website editor.


Any total or partial reproduction of this website by anyone without the express authorization of the website editor is strictly forbidden and shall constitute an infringement sanctioned by Articles L.335-2 et seq. of the French Intellectual Property Code.


The above also applies to the databases appearing on the website, which are protected by the provisions of L. 341-1 et seq. of the French Intellectual Property Code


The website operator owns the trademarks, whether or not semi-figurative, and the logos appearing on the website.


Any total or partial reproduction of these trademarks and logos made from the elements of the website without the express authorization of the website operator is thus prohibited in accordance with Article L.713-2 of the French Intellectual Property Code.


The website operator owns the designs and models appearing on the website.


The making, offering, putting on the market, importing, exporting, using or possession for these purposes, of a product comprising the design or model shall be prohibited unless with the consent of the owner of the design or model, in accordance with Article L. 513-4 of the French Intellectual Property Code.

7.     Credits

The website is the property of the website editor.


The website has been created and developed in collaboration with PFS and Visual Link.


8.     Hyperlinks

The website includes links to other websites whose privacy and data protection practices may differ from those of Delsey. If users submit personal information to any of those sites, their information is governed by their privacy statements. Delsey encourages users to carefully read the privacy statement of any website they visit.


The website contains hypertext links to other resources on the Internet network and particularly to its partners; all these links have been previously authorized in writing.


The website editor is not liable for any access by users to such other Internet resources via the hypertext links contained on the website.


Users may not create a hyperlink to this website without the website editor’s express prior authorization.


In no event such authorization may be considered as an implied affiliation agreement.


All hypertext links directing to the website must in any event be immediately removed if so requested by the website editor.


9.     Governing law

For the corporate website, for all pages of the www.delsey.com website, the governing law shall be French law, to the exclusion of any other law.

Any dispute directly or indirectly arising out of the use of such pages shall be referred to the jurisdiction of French courts.


For all pages accessible on shop.delsey.us, the governing law shall be American law for the obligations related to the terms of use and the terms of sale.


10.          Contact us

If you have any questions please contact us at the information below:



Z.I PARIS NORD 2, 215 Avenue des Nations BP 62019, Tremblay-en-France, 95970 Roissy CDG cedex, France.


or at the following e-mail address: production@DELSEY.com